At Magnolia Bakery, a franchise of the iconic Magnolia Bakery USA and operated by Spago Foods Private Limited, we are committed to providing exceptional products and services. This Refund and Cancellation Policy outlines the terms and conditions for cancellations, refunds, and returns.
1. Cancellation policy
Order cancellations by customers
- Orders can be cancelled up to 1 hour after placement by contacting our customer support team. Beyond this window, cancellations may not be accommodated due to the preparation and perishable nature of our products.
- For same-day orders, cancellations are not accepted.
Order cancellations by Magnolia Bakery
- We reserve the right to cancel orders due to unforeseen circumstances such as stock unavailability or technical issues. Customers will be notified promptly, and a full refund will be issued.
2. Refund policy
Eligibility for refunds
- Refunds are applicable only for cases where there is a discrepancy in the order (e.g., incorrect or damaged items).
- Refund requests must be submitted within 24 hours of receiving the order.
Refund process
- Customers can initiate a refund request by contacting our customer support team via email or phone with the order details and proof of discrepancy.
- Approved refunds will be processed within 7–10 business days and credited to the original payment method.
Non-refundable items
- Due to the perishable nature of our products, refunds are not provided for reasons such as change of mind, taste preferences, or delayed collection of in-store pickup orders.
3. Return policy
- Due to hygiene and safety concerns, returns of food products are not accepted.
- If an issue arises with the quality of the product, customers are encouraged to contact our customer support team immediately for resolution.
4. Delivery issues
Delayed deliveries
- While we strive to deliver orders on time, delays due to unforeseen circumstances (e.g., traffic, weather) do not qualify for refunds.
Failed deliveries
- If the delivery fails due to incorrect address details provided by the customer, the order amount will not be refunded.
Contact us
For any questions or concerns regarding these Terms, please contact us at:
- Email: info@spagofoods.com
- Phone: +91 81233 26984
- Address: Spago Foods Private Limited, 1075 2nd Floor 12th Main 8th Cross HAL II Stage Indiranagar Bengaluru, Karnataka-560008, India.