Terms and Conditions
Welcome to Magnolia Bakery, a franchise of the iconic Magnolia Bakery USA, owned and operated by Spago Foods Private Limited. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order or using our services.
1. General
These terms and conditions ("Terms") apply to all users of the website, including customers and visitors.
Spago Foods Private Limited reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the website constitutes acceptance of the revised Terms.
2. Products and Services
All products displayed on the website are subject to availability. We reserve the right to discontinue or modify products at our discretion.
Images of products on the website are for illustrative purposes only. Actual products may vary.
3. Ordering
By placing an order, you confirm that all information provided is accurate and complete.
Orders are subject to acceptance and availability. Spago Foods Private Limited reserves the right to cancel orders at its discretion.
Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
4. Payment
We accept payments through secure online payment gateways. By providing payment information, you confirm that you are authorized to use the chosen payment method.
Spago Foods Private Limited is not responsible for any transaction failures or delays caused by third-party payment providers.
5. Delivery and Pickup
Delivery times are estimates and may vary based on location and other factors.
Spago Foods Private Limited is not responsible for delays due to unforeseen circumstances, such as traffic or weather conditions.
For in-store pickup, orders must be collected within the specified time. Unclaimed orders may not be eligible for refunds.
6. Returns and Refunds
Due to the perishable nature of our products, returns are not accepted. Refunds will only be issued in cases of incorrect or damaged items, subject to review.
Refund requests must be made within 24 hours of receiving the order.
7. Intellectual Property
All content on the website, including text, images, logos, and trademarks, is the property of Spago Foods Private Limited and Magnolia Bakery USA. Unauthorized use or reproduction is prohibited.
8. Limitation of Liability
Spago Foods Private Limited is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
9. Privacy Policy
Your personal information is collected, stored, and used in accordance with our Privacy Policy. By using the website, you consent to the terms of the Privacy Policy.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.
Refund and Cancellation Policy
At Magnolia Bakery, a franchise of the iconic Magnolia Bakery USA and operated by Spago Foods Private Limited, we are committed to providing exceptional products and services. This Refund and Cancellation Policy outlines the terms and conditions for cancellations, refunds, and returns.
1. Cancellation Policy
Order Cancellations by Customers:
Orders can be cancelled up to 1 hour after placement by contacting our customer support team. Beyond this window, cancellations may not be accommodated due to the preparation and perishable nature of our products.
For same-day orders, cancellations are not accepted.
Order Cancellations by Magnolia Bakery:
We reserve the right to cancel orders due to unforeseen circumstances such as stock unavailability or technical issues. Customers will be notified promptly, and a full refund will be issued.
2. Refund Policy
Eligibility for Refunds:
Refunds are applicable only for cases where there is a discrepancy in the order (e.g., incorrect or damaged items).
Refund requests must be submitted within 24 hours of receiving the order.
Refund Process:
Customers can initiate a refund request by contacting our customer support team via email or phone with the order details and proof of discrepancy.
Approved refunds will be processed within 7-10 business days and credited to the original payment method.
Non-Refundable Items:
Due to the perishable nature of our products, refunds are not provided for reasons such as change of mind, taste preferences, or delayed collection of in-store pickup orders.
3. Return Policy
Due to hygiene and safety concerns, returns of food products are not accepted.
If an issue arises with the quality of the product, customers are encouraged to contact our customer support team immediately for resolution.
4. Delivery Issues
Delayed Deliveries:
While we strive to deliver orders on time, delays due to unforeseen circumstances (e.g., traffic, weather) do not qualify for refunds.
Failed Deliveries:
If the delivery fails due to incorrect address details provided by the customer, the order amount will not be refunded.
Contact Us For any questions or concerns regarding these Terms, please contact us at:
Email: info@spagofoods.com
Phone: +91 7994016200
Address: Spago Foods Private Limited, 1075 2nd Floor 12th Main 8th Cross HAL II Stage Indiranagar Bengaluru, Karnataka-560038, India.
